I spent several years as the design lead for Lotus Notes, and during that time, I often heard “Outlook does it this way”…
with the implication that that meant “better.” Based on how many glowing things I’d heard about “how Outlook does it”, when I started a new job at which I use Outlook, I was prepared to be pleased and productive. Heh.
My first and biggest disappointment with Outlook 2010 is the search. It was not easy to figure out how to search “all mail.”
I had to do a Google search and read a blog post to figure it out. Instead of focusing search choices in the search area – we now get a search “contextual tab” when I click in the search field. Except I never noticed this new “contextual tab” until I went searching the web for help. This is because the “order of operations” is NOT good. Specifically, as you can see from the screenshot below, clicking in the search field affects the contextual tabs ABOVE the search field. Then you “filter” by choosing things ABOVE the search field. It all feels upside down to me.